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Shipping policy

Purchase Terms:

By selecting an available option, completing the order form and paying the associated fee, You are making a purchase (“Purchase”). When a Customer makes a  purchase, the Customer agrees to abide by the terms of this Agreement and represent and warrant that You as the Customer (i) are at least 18 years of age, (ii) are legally able to enter into this Agreement with CaratSkin, and (iii) understand that the device provided under this Agreement are not intended for use by anyone under age 18. If You as the Customer do not agree with the foregoing, You may not Purchase and must return hearing aid(s) (“Device”) and all associated accessory parts and materials (collectively “Equipment”) to Us. This Agreement is deemed to be received by You as the Customer and is effective on the date on which You Purchase (“Effective Date”) and continues until terminated by either party.


Delivery: 

Your order will ship via USPS, FedEx, UPS, or other carriers. In most cases, your order will be delivered within 7-14 days. We are not responsible for delays in making delivery or failure to make delivery due to causes beyond our control including, but not limited to, acts of regulations of any governmental authority, fire, work stoppages or slowdowns, accident, flood, war, national emergency, acts of God, public disorder, transportation shortages or delays, and shortages of fuel or materials.

 
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Our warehouses are located around the world. For orders to the United Kingdom and United States, it will normally take 8-12 working days. For orders to other countries, please allow up to 15 working days.

ATTENTION: Due to the state of global health emergency shipping may have delays. We are trying to deal with all orders in the shortest time possible, so it may take a few more days to process your order.

In an unlikely event your order being shipped and not delivered within 30 days, we will issue a full refund and you can keep the product free of charge after it's delivery.